Frequently Asked Questions
Common questions about restaurant booking systems, answered.
What is a restaurant booking system?
A restaurant booking system (also called a reservation system) is software that helps restaurants manage table reservations. It typically includes online booking, table management, guest database, and automated reminders.
How much does a booking system cost?
Costs vary widely. Some systems like Resos offer free tiers. Flat-rate systems typically range from $50-400/month. Per-cover systems like OpenTable can cost $6,000-10,000+/year depending on volume.
What's the difference between per-cover and flat-rate pricing?
Per-cover pricing charges you for each diner seated (typically $0.25-$1). Flat-rate pricing is a fixed monthly fee regardless of how many bookings you take. For busy restaurants, flat-rate is usually more economical.
Do I need a booking system if I'm a small restaurant?
It depends on your volume and how you get reservations. If you regularly take phone reservations or want to accept online bookings, a system can save significant time and reduce no-shows. Many systems offer free tiers suitable for small operations.
How do booking systems reduce no-shows?
Through automated reminders (SMS/email), easy cancellation links, confirmation requests, and the ability to collect deposits or card holds. Good systems also track guest history so you can identify repeat no-shows.
Can I switch from one booking system to another?
Yes, most systems allow you to export your data. The main challenge is updating your booking links and training staff on the new system. Many restaurants make the switch to reduce costs or get better features.
What's the best booking system for small restaurants?
For most small restaurants, we recommend systems with free tiers or low flat-rate pricing, like Resos or Eat App. Avoid per-cover systems unless you specifically need their diner network.
Do I own my customer data with a booking system?
This varies by provider. Some systems (like OpenTable) treat diners as their customers and may market to them. Others (like Resos) give you full ownership of your guest data. Always check the terms.